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Watch Repair Contact FAQ

All Rolex repairs performed on your watch by A & S Services are done according to manufacturers specifications. All replacement parts used are genuine Rolex.

Rolex recommends having your watch serviced every 3-5 years depending on specific wearing conditions. Allowing more than 5 years to pass between servicing can cause unseen problems. The rubber gaskets and o-rings that seal the watch can begin to dry out and break down, thus causing moisture to be introduced into the movement. Therefore, just as you change the oil in your vehicle every 3 months or 3,000 miles, you should also follow the above guidelines when it pertains to your Rolex timepiece.

A complete overhaul or service on your Rolex watch consists of:

Complete disassembly, cleaning, oiling and calibration of the movement

All seals and gaskets replaced

Complete buffing, polishing, and refinishing of the case and band

Water resistance and pressure testing

Minor parts

All watches serviced by us include a 24-month warranty.

After your watch is received, we will contact you with an estimate within 72 hours. We do not charge for estimates. If the estimate is declined the only charge that applies is return shipping.

The best way to send your watch is via Registered Mail Insured with a return receipt for proof of delivery. Be sure to insure the watch in case of loss or damage in the mail. If you are uncertain as to the approximate value, please feel free to contact us and we will give you the correct amount for insurance.

Click here to email us with any questions

or call toll free (866) 86WATCH 866-869-2824

Please Note: We do not repair counterfeit, fake or replica Rolex Watches.

Click Here For The Required Form To Send With Your Watch

You may find additional information on our FAQ page.

Click here for some comments from our customers.

If you would like to see some of our tools and techniques, click this button(dial up users: please be patient as there are numerous images)

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A & S Services is an independent watch repair company. A & S Services is not authorized by or affiliated with Rolex. Rolex is a registered trademark. Any use of the Rolex name on this site is solely for identification purposes.
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